Effective Date: 10-10-2025
At Velocitstep, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below before initiating a return.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including tags, box, and inserts.
- The return must be initiated within [7/14/30] days of receiving your order. (Choose your preferred return window)
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Products marked as “Final Sale” or “Clearance”
- Customized or personalized items
- Items returned without original packaging or in used condition
- Gift cards
3. Return Process
To initiate a return:
- Contact our support team at [your-email@example.com] with your order number and reason for return.
- Wait for return approval and instructions.
- Ship the product back to the address provided. Please include your order number inside the package.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing time may take 5–10 business days, depending on your payment provider.
If your refund is delayed, please check with your bank or credit card company before contacting us.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.
6. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item:
- Contact us at [your-email@example.com] within [2–5] business days of delivery.
- Include your order number, a description of the issue, and clear photos.
- We will resolve the issue by replacing the item or issuing a refund.
7. Cancellations
Orders can be cancelled within [1–2] hours of purchase, as long as they haven’t been processed or shipped. Please email us immediately if you wish to cancel an order.
8. Contact Information
For all return-related questions or assistance, contact us at:
Velocitystep.com
Email: comfortstepinfo@gmail.com
Phone: 03345306185