Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Below you’ll find answers to the most common questions about shopping with us. If you need further assistance, feel free to contact our support team at [your-email@example.com].

1. What types of products do you sell?

We specialize in high-quality sneakers and joggers for men and women. Our collection includes styles for everyday wear, sports, casual fashion, and more. New categories and products will be added soon as we continue to grow.

2. How do I choose the right shoe size?

To ensure the best fit, we recommend measuring your foot and referring to our Size Guide page. Each product may have slight size variations, so always check the size chart before ordering.

If you’re between sizes, we suggest sizing up for comfort.

3. Are your sizes in US, UK, or EU measurements?

All sizes on our website are displayed in US sizing by default. However, our Size Guide provides conversions for UK, EU, and CM measurements to help you choose the correct fit.

4. Can I return or exchange my order?

Yes. We offer a return policy for items that are unused, unworn, and returned in original condition and packaging. Please visit our Return Policy page for full details, including return timeframes and conditions.

At this time, we do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

5. What should I do if I received a damaged or incorrect item?

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 2–5 business days of delivery. Include your order number and clear photos of the item, and we will resolve the issue promptly.

6. How long does shipping take?

We aim to process and ship all orders within 1–3 business days. Once shipped, delivery times are usually:

  • In Lahore: 2–3 business days
  • other cities: 4-5 business days

Please note: Delivery times may vary based on your location and shipping method selected at checkout.

7. Do you ship internationally?

Currently, we ship within Pakistan Right now

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and link. You can use this information to follow the progress of your delivery.

10. Can I cancel or change my order after placing it?

Orders can only be modified or cancelled within 1–2 hours of placing them, as we process orders quickly to ensure fast delivery. If you need to cancel or change an order, please contact us immediately at [comfortstep@gmail.com].

11. Do you offer discounts or promotions?

Yes, we occasionally run promotions, sales, and offer discount codes to our subscribers. Join our email list to stay updated on new arrivals and exclusive offers.

12. Will more styles and categories be added?

Yes, we are continuously expanding our product range. In the near future, we plan to add more categories, styles, and collections for all genders. Stay connected with us through our newsletter and social media for updates.

13. How do I contact customer support?

If your question wasn’t answered here, feel free to reach out:

We’re here to help and typically respond within 24 hours during busines

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